FAQs

Volunteerhub.dfes.wa.gov.au is for emergency services volunteers registered with the Department of Fire and Emergency Services.

The information on this website is brought together from a range of business areas in DFES so that you can access emergency services online services and information quickly and easily from a trusted source.  

Providing access to everyone is important to us. This includes people with disabilities, older people, people who can’t use or struggle with digital services, people living in remote locations and people using alternative online technologies such as mobile devices.

The website aims to meet the Government of Western Australia’s preferred accessibility standards. Please read our accessibility page for more information. The website has also been designed for usability with a mobile first approach to ensure the service is accessible on the platforms and devices you choose.

The Volunteer Hub is designed to help you find what you’re looking for quickly and easily, even if you don’t know which area in DFES provides the service or information you need. 

When you search using the search bar you will be presented with services and information registered on this site.

If you are having trouble finding what you need, you can try:

1. searching for a different keyword or phrase
2. browsing the list of toolboxes or support sections
3. browsing all documents and forms

Volunteers can access a series of onboarding screens  to give them an overview of how to use the Volunteer Hub.

Information types

To help you navigate through the website we use the following visual icons to help you understand what the information types are:

Toolboxes: 

Support: 

Systems:

Functionality icons

We use the following icons to help you use the website functions and explain what action you can take:

When you see this icon it means you can search for information:

Chevron markers are used across the website to help you navigate through the content:

When you see this icon is means the link will open in a new browser window.

Additional mobile icons

As well as the icons displayed above, when you view the website on your mobile device you will also see the following icons:

When you see this icon it means there is a menu which you can expand:

When you see this icon it means you can close a page:

All hours of service are displayed in Western Standard Time unless otherwise indicated.

Over time we will look at how people are using this website and what they are searching for. This will help us to identify where we can add information and services that you need or improve how the information is presented on the website. You can read more about this in the Privacy section of the Volunteer Hub.

Providing our information to all users, including those with a disability, is important to us. If anything on this site is inaccessible to you, or you are experiencing problems accessing content for any reason, please use the feedback form to submit details of the issue.

You can contact us by: [email protected]